Customer Service Management

Amazon Customer Service Management

Take the hassle out of managing your Amazon customer service with Velocity's expert team.

Delegate Challenges, Focus on Growth

Our seasoned professionals are dedicated to handling the daily challenges, leaving you free to concentrate on what drives your business forward.

A Few of the top Brand that trust velocity's expertise

Succeed With Velocity

We’ve empowered numerous Amazon sellers to boost their sales and profits and benefit from our experience and expertise.

Average Handling Time

4 Minutes per customer inquiry

8 m

Annual Training Hours

20 Hours of customer service training

9 h

Tickets Handled Daily

Customer tickets

We've Got You Covered

Leave the details to us and focus on what matters the most – your brand!

Ongoing Account Monitoring

Our team diligently monitors your account’s health, promptly addressing any issues that arise to ensure smooth operations.

Feedback and Review Support

Our team engages thoroughly with feedback and reviews, addressing negative feedback, to enhance your brand’s reputation.

Refunds and Replacements

Rest assured, our seasoned professionals are here to manage refunds and replacements, providing comprehensive support for your brand.

Messaging and Q&A Management

Leave the daily account tasks to us. With our responsive communication approach, we prioritize customer satisfaction and brand reputation.

Elevate Your E-commerce Strategy

In the ever-evolving landscape of e-commerce, exceptional customer service is pivotal for success. Gain a competitive edge with our comprehensive Customer Service Management solutions and rest assured that your business is in capable hands.

Amazon Managed Services

Maximize Amazon Success with Our Full-Service Amazon Agency – Optimize Pricing, Resolve Issues, Manage Cases, and Boost Sales.

SEO Content

SEO is the gateway to discoverability. Achieving top organic rankings for your key profitable keywords is the quickest route to increased visibility, conversions, and sales.

Advertizing Managment

Our proven strategies can be your key to achieving
enhanced visibility, greater sales, and
efficient ad spending.

Graphic Design & Video

Our expert graphic design and videography don't just enhance the appearance of your product; they also help increase conversion rates.

Case managment

Allow our seasoned case management experts to tackle the day-to-day challenges, freeing you to prioritize what truly counts: nurturing your brand's growth.

Logistics and operations

Moving products from your own warehouse to Amazon's vast marketplace and ensuring smooth delivery to customers can often be a source of complications and frustration.

Catalog managment

We help you every step of the way in
inventory monitoring, pricing strategies,
resolving errors, and more.